Written by: kgard222
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Self Service Relevancy

A new premium service that allowed merchants to increase their exposure on Groupon.com by offering a premium location for a specified duration. Locations were bought by merchants through a third-party auction service using a …
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January 17, 2024
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Making Groupon Bookable

By leveraging new research and spring boarding from an existing code base, we created a competitive MVP product for our international restaurant merchants in record time and exceeded intial OKRs. The project allowed merchants …
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December 1, 2023
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Support Engagement Matters

Customer support for merchants was completely redesigned, and allowed merchants to self-serve and leverage intelligent routing to receive responses to support queries in a timely manner. The project not only improved merchants' support experience …
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November 17, 2023
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Apptio

Apptio creates enterprise apps that are designed to enable the assessment of IT service costs and communicate those costs to corporate leaders for planning, budgeting and forecasting purposes. The tools are designed to help CIOs …
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November 1, 2023
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Systems Design

During my time at Groupon I was co-lead in managing MIXER our in-house design system for Merchants. Establishing an online resource and information for designers to create components but to help engineers with best …
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February 26, 2023
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Illustrations & Icons

I love how icons can convey a message with such a simple form that roots itself in our existing lexicon. This is a collection of icons and illustrations I have had he opportunity to …
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February 11, 2023

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