Problem A new premium service that allowed merchants to increase their exposure on Groupon.com by offering a premium location for a specified duration. Locations were bought by merchants through a third-party auction service using …

A Complete Redesign of the Merchant support mechanism for the Groupon Merchant Center. +17% Increase in merchant satisfaction -27% Decrease in support contacts -23% Decrease in support contacts/deal

Apptio creates enterprise apps that are designed to enable the assessment of IT service costs and communicate those costs to corporate leaders for planning, budgeting and forecasting purposes. The tools are designed to help CIOs …